SlotPlanet Privacy Policy

At SlotPlanet, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you visit slotplanet.com, register an account, use the SlotPlanet casino app, or otherwise interact with our services. By using SlotPlanet, you agree to the practices described in this policy. If you do not agree with any part of this policy, we ask that you refrain from using our website or app.

Who We Are

SlotPlanet is owned and operated by White Hat Gaming Limited, a company registered in Malta under number C73232, with its registered address at 85 St John Street, Valletta VLT1165. Certain functions, including marketing, systems development, payment processing, and customer services, are carried out by our group company White Hat (Holdings) Limited, registered in Gibraltar under number 109784. We are licensed and regulated by the UK Gambling Commission under licence number 52894 for customers in Great Britain, and we act as the data controller responsible for your personal information.

Information We Collect

When you create a SlotPlanet account, use the slotplanet login page, or download our app, we collect various types of information necessary to provide our services and comply with our legal and regulatory obligations.

• We collect registration details such as your name, date of birth, address, email address, and phone number when you sign up for a SlotPlanet casino account.
• We gather identity verification documents, including proof of age and address, to comply with anti-money laundering and responsible gambling regulations.
• We record your financial information, including deposit and withdrawal details, when you use payment methods such as Visa, Mastercard, Maestro, PayPal, Skrill, Neteller, Paysafecard, or Neosurf.
• We track your gaming activity, including game history, wagers, and slot planet no deposit bonus usage, to manage your account and improve our services.
• We collect technical data such as your IP address, device type, browser, and login timestamps when you access SlotPlanet via desktop or the SlotPlanet app.
• We may record communications between you and our customer support team, including live chat transcripts and emails sent to support@slotplanet.com.

How We Use Your Information

We use the information we collect for several essential purposes connected to operating SlotPlanet safely and legally.

• We use your data to verify your identity and age before allowing access to slotplanet casino games and to process your slot planet login securely.
• We use your financial details to process deposits and withdrawals and to monitor slotplanet withdrawal times, ensuring payments are handled efficiently.
• We use your activity data to manage bonuses, including any slotplanet bonus or slot planet no deposit bonus offers you may be eligible for, and to enforce wagering requirements fairly.
• We use your contact details to send account notifications, promotional offers, and updates about our loyalty program, where you have consented to receive marketing communications.
• We use aggregated data to analyse trends, improve our game selection, and enhance the performance of our website and app.
• We use your information to detect and prevent fraud, money laundering, and problem gambling behaviour.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse how visitors use SlotPlanet. Cookies also help us keep you securely logged in during your session and support features across our SlotPlanet casino app. For full details on the types of cookies we use and how you can manage your preferences, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with our group company White Hat (Holdings) Limited for the purposes of marketing, systems development, payment processing, and customer support.
• We share necessary information with payment providers to process deposits and withdrawals through methods such as PayPal, Skrill, Neteller, and card payments.
• We disclose information to regulatory bodies, including the UK Gambling Commission and the Malta Gaming Authority, where required by law.
• We may share data with fraud prevention agencies and identity verification services to confirm your eligibility to play.
• We may disclose information to law enforcement authorities if legally required to do so.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption and secure protocols to protect sensitive information, including data submitted during registration, deposits, and slotplanet deposit transactions. While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, and accounting requirements. Account information is typically retained for a minimum period as required under UK gambling regulations, even after account closure. Where your account remains inactive for 12 months, applicable inactivity terms outlined in our Terms and Conditions may also apply.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and will respond to valid requests in accordance with applicable data protection laws, including the UK GDPR.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request erasure of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have not handled your data appropriately.

To exercise any of these rights, please contact our support team via email at support@slotplanet.com or through our Help Centre and live chat, available 24/7.

Age Restrictions

SlotPlanet is intended exclusively for individuals aged 18 and over who are residents of Great Britain. We do not knowingly collect personal information from minors, and we carry out age verification checks as part of our registration and responsible gambling procedures.

Third-Party Links

Our website and app may contain links to third-party websites, including payment providers and game developers such as NetEnt, Play'n GO, and Evolution. We are not responsible for the privacy practices of these third parties, and we encourage you to review their own privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updates on this page, and where changes are significant, we may notify you directly through email or an in-app notification. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team at support@slotplanet.com, through our LiveChat service, or via our Help Centre. We aim to respond to all enquiries within 24 hours.